Arkeem Carr
@arkeemcarr
Customer Success Specialist with expertise in project management.
United StatesWhat I'm looking for
As a Customer Success Specialist with over 4 years of experience in retail and food service, I am currently enhancing my skills by completing the Google Project Management Certificate. My journey has equipped me with a strong foundation in problem-solving, customer relationship management, and cross-functional collaboration. I thrive in environments where I can lead teams, manage workflows, and optimize customer engagement.
In my current role at Lowe’s, I manage customer inquiries across various channels, ensuring quick and accurate resolutions that enhance customer satisfaction. My proactive approach to problem-solving has strengthened customer relationships and contributed to improved retention rates. I am passionate about driving operational efficiency and team success, and I am eager to bring my expertise to a project management role.
Experience
Work history, roles, and key accomplishments
Sales Associate
Lowe's
Nov 2023 - Present (1 year 10 months)
Managed customer inquiries via phone, email, and chat, ensuring quick and accurate resolution. Simplified complex product information for better customer understanding, increasing satisfaction rates.
Cashier
Burlington Coat Factory
Sep 2023 - Present (2 years)
Processed high transaction volumes with 98% accuracy, ensuring reliable cash handling. Delivered friendly and efficient service, addressing inquiries to enhance customer experience.
Beach Attendant
Boucher Brothers
May 2023 - Present (2 years 4 months)
Provided top-tier service by efficiently managing equipment rentals and assisting patrons. Addressed guest concerns and resolved issues promptly for an enjoyable beach experience.
Dishwasher/Porter
Dirty French Steakhouse
May 2022 - Present (3 years 4 months)
Washed and sanitized dishes, utensils, glassware, and kitchen equipment efficiently to maintain a clean and organized workspace. Operated commercial dishwashing machines and followed proper sanitation procedures to meet health and safety standards.
Education
Degrees, certifications, and relevant coursework
Certificate, Project Management
Currently completing the Google Project Management Certificate, gaining expertise in project lifecycle management, risk assessment, and task/workflow management. This certification covers key methodologies such as Agile, Scrum, and Waterfall.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Portfolio
projectmanagementportfolio.comJob categories
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