Open to opportunities

Kayla Clarke

@kaylaclarke

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Confident customer-focused professional with a background in hospitality.

United Kingdom

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What I'm looking for

I seek a role that allows me to grow in hospitality and marketing, focusing on customer satisfaction and team collaboration.

I am a confident and customer-focused professional with a strong background in hospitality and marketing. Over the years, I have honed my skills in delivering exceptional customer service while managing front-of-house operations. My experience includes working at prestigious events such as Wimbledon and the National Theatre, where I excelled in catering and hosting roles.

Currently, I am employed as a hotel receptionist at Ibis, where I operate the property management system and serve as the first point of contact for guests. My responsibilities include conducting safety checks, managing company communications, and ensuring a smooth operational flow. I am detail-oriented and thrive in fast-paced environments, always eager to learn and develop new skills.

In addition to my hospitality experience, I possess strong graphic design skills and am proficient in Microsoft Office. I am passionate about creating positive customer experiences and maintaining high standards of service. I look forward to leveraging my skills in a dynamic work environment.

Experience

Work history, roles, and key accomplishments

VIP Barback/Bartender

Constellation Platinum

Nov 2024 - Present (1 year 1 month)

Made and served alcoholic beverages, took customer payments, and maintained a clean, organized, and stocked bar. Completed hygiene and safety procedures, polished glassware, and set up lounges to ensure high customer satisfaction.

Bartending Payments Bar Management Customer Satisfaction Stock Management

Cashier/Front of House

Motherflipper

Jan 2024 - Present (1 year 11 months)

Took customer orders, maintained a sanitary and hygienic environment, and ensured smooth operations at the point of sale. Prepared, packaged, and distributed food, monitored front-of-house stock, and completed daily food hygiene procedures.

Customer Orders Point of Sale Food Hygiene Food Preparation Customer Service Teamwork

Hotel Receptionist

Ibis

Oct 2022 - Present (3 years 2 months)

Operated the property management system (Mews) and provided customer service as the first point of call. Conducted safety checks, managed linen distribution, and responded to company emails and reviews.

Property Management Systems Customer Service Cashiering Documentation

Events Staff

Slinger/Motherflipper

Nov 2021 - Present (4 years 1 month)

Worked as catering and hosting staff at reputable events such as Wimbledon, Christmas at Kew Gardens, and the National Theatre. Provided exceptional customer service and ensured smooth event operations.

Catering Event Hosting Customer Service Event Management Communication Teamwork

Education

Degrees, certifications, and relevant coursework

Conisborough College

GCSEs, General Studies

2015 - 2020

Grade: Maths C, English C, Design technology B, Sociology C, Business Level 2

Achieved grades in various subjects including Maths, English, Design Technology, Sociology, and Business Level 2. Developed foundational knowledge and skills across these disciplines.