Looking for a job

nicole nunez

@nicolenunez

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Branch Operations Coordinator at Wells Fargo, supporting banking customers and daily branch operations.

United States

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What I'm looking for

I’m eager to contribute to your Events Team, bringing technical and interpersonal skills, the ability to learn new systems and manage competing priorities, and a track record of exceeding targets and fostering customer relationships.

At Wells Fargo, I worked as a Branch Operations Coordinator, serving customers, processing teller transactions, and supporting daily branch operations while following bank policies.

Across roles at VROOM and Houston Federal Credit Union, I reviewed vehicle sale documentation and supported members with accounts and loan applications. Earlier, I trained fellow tellers at Wells Fargo and supervised restaurant operations as an Assistant Manager at Chick-Fil-A.

Experience

Work history, roles, and key accomplishments

Branch Operations Coordinator

Wells Fargo

Jan 2023 - Jan 2026 (3 years)

Delivered exceptional customer care, processed teller transactions, and managed daily operational activities while minimizing risk. Resolved teller line issues, assisted the branch manager, and motivated a diverse team to achieve business objectives.

Customer Service Sales Operational Execution Risk Management Team Leadership Problem Solving Scheduling

Consumer Document Specialist

Vroom

Jan 2022 - Dec 2022 (11 months)

Reviewed digital deal jackets, credit applications, and retail installment contracts to ensure accuracy and compliance. Validated titles, registrations, and insurance policies, and prepared funding packets for secondary lenders while collaborating with cross-functional teams.

Contract Verification Compliance Documentation Auditing CRM Management Cross Functional Collaboration Funding

Member Service Representative

Houston Federal Credit Union

Jan 2020 - Jan 2022 (2 years)

Delivered multi-channel customer support, processed accounts, and interviewed members for loan applications. Handled cash transactions, managed vault duties, and ensured compliance with BSA/AML, CIP, and OFAC regulations.

Customer Service Lending Cash Handling Compliance Anti Money Laundering CIP OFAC IRA Accounts

Front End Associate

Whole Foods

Jan 2019 - Jan 2020 (1 year)

Fulfilled high-volume online grocery orders and maintained retail merchandising. Provided attentive customer service at check-out and used mobile POS systems to process transactions and manage orders.

Order Fulfilment Inventory Control Customer Service POS systems Quality Assurance Cold Chain Safety

Deli Representative

H-E-B

Jan 2019 - Dec 2019 (11 months)

Provided fast-paced customer service, took custom food and catering orders, and used suggestive selling to boost sales. Precision-sliced and packaged products, maintained display cases, and adhered to food safety and sanitation standards.

Customer Service Sales Food Safety Inventory Management FIFO Equipment Maintenance

Lead Teller

Wells Fargo

Jan 2016 - Dec 2018 (2 years 11 months)

Provided superior customer service and applied cash handling and balancing practices to minimize errors and fraud. Coached and trained fellow tellers, and followed established policies and procedures.

Customer Service Cash Handling Team Leadership Training Compliance Organization

Assistant Manager

Chick-Fil-A

Jan 2013 - Dec 2015 (2 years 11 months)

Supervised restaurant operations, maintained a sanitary environment, and ensured compliance with health and brand standards. Coached team members, held staff accountable, and delivered exceptional guest experiences.

Operations Management Leadership Customer Service Communication Skills Compliance