Octavia Schooler

Directed daily branch operations including cash recycler oversight, ATM/ITM balancing, vault management, and operational audits. Led and developed a team through training and mentorship, supported merger integration, and standardized operational policies.

Processed and evaluated member loan applications using Symitar Quest and Origence while completing account maintenance. Built member relationships by identifying financial needs and explaining account and lending options.

Processed deposits, withdrawals, loan payments, share transfers, and other financial transactions accurately using Symitar Quest. Maintained transaction records and identified opportunities to connect members with relevant products and services.

Processed deposits, withdrawals, transfers, loan payments, and cashier's checks while maintaining transaction accuracy and cash controls. Balanced cash drawer activity and assisted customers with account questions and banking services.

Delivered attentive service in a high-volume dining environment, balancing guest needs, order accuracy, and coordination with kitchen and service teams. Handled guest payments and POS transactions and promoted menu items.

Provided personalized guest service by explaining menu selections, ingredients, and preparation methods. Managed multiple tables and coordinated with kitchen staff to ensure timely service and resolved guest concerns.

Certified Credit Union Financial Coach certification from Adventure Credit Union, completed in July 2026.

Associate of Arts in General Studies from Lansing Community College, completed in October 2021.

High School Diploma from Everett High School, completed in May 2017.