At Northfield Bank, I review and approve customer transactions, apply BSA/AML controls, and escalate concerns requiring additional review, including SAR support and documentation.
I open and service consumer and small business accounts, verify account documentation, and follow KYC/CDD procedures. I also research account and transaction discrepancies using Fiserv Premier and BPM, documenting issues and resolutions for accurate records and internal reviews.
At Santander Bank, I processed daily transactions and assisted the Branch Operations Manager and Head Teller with audits and compliance reviews. I also trained new tellers on cash handling, teller systems, and bank policies.
At Citibank, I verified customer identification and account information, processed cash, checks, and wire transfers, and used Salesforce to document customer interactions and follow-up.
