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Maria Kellum

@mariakellum

Operations supervisor skilled in logistics, customer service, and team leadership.

United States
Message

What I'm looking for

I seek a leadership role in operations or retail/logistics where I can train teams, improve processes, and deliver exceptional customer experiences.

I am an accomplished operations supervisor with hands-on experience leading teams in high-volume retail, banking, and warehouse environments. I consistently drive performance by training and coaching staff, implementing process improvements, and maintaining strict security and quality standards.

My background includes branch management, outbound shipping operations, and frontline customer service roles where I improved efficiency, ensured on-time fulfillment, and delivered excellent client satisfaction. I bring strong communication skills, bilingual English-Spanish ability, and a proven record of meeting demanding operational targets.

Experience

Work history, roles, and key accomplishments

Walmart logoWA

Front End Associate

Walmart

Mar 2023 - Jan 2024 (10 months)

Ensured efficient checkout operations and high-quality customer service in a fast-paced retail environment, handling transactions and multitasking to maintain smooth front-end flow. Resolved customer issues and upheld store standards for speed and accuracy.

CF

Guest Services Associate

Cumberland Farms

Jan 2020 - Dec 2021 (1 year 11 months)

Provided exceptional customer service, operated POS transactions accurately, managed store presentation, restocking, and assisted with opening/closing and cash reconciliation to ensure smooth store operations.

Education

Degrees, certifications, and relevant coursework

LE

Leominster Center for Technical Education

Diploma, Technical Education

Completed a diploma program at Leominster Center for Technical Education, finishing in 2013.

Fitchburg State University logoFU

Fitchburg State University

Bachelor of Arts, Arts

Earned a Bachelor of Arts degree from Fitchburg State University.

Tech stack

Software and tools used professionally

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