Open to opportunities

Maria Kellum

@mariakellum

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Operations supervisor skilled in logistics, customer service, and team leadership.

United States

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What I'm looking for

I seek a leadership role in operations or retail/logistics where I can train teams, improve processes, and deliver exceptional customer experiences.

I am an accomplished operations supervisor with hands-on experience leading teams in high-volume retail, banking, and warehouse environments. I consistently drive performance by training and coaching staff, implementing process improvements, and maintaining strict security and quality standards.

My background includes branch management, outbound shipping operations, and frontline customer service roles where I improved efficiency, ensured on-time fulfillment, and delivered excellent client satisfaction. I bring strong communication skills, bilingual English-Spanish ability, and a proven record of meeting demanding operational targets.

Experience

Work history, roles, and key accomplishments

Bank Teller

BMSR Worker's Credit Union

Jan 2024 - Jun 2025 (1 year 5 months)

Handled a wide range of banking transactions with accuracy while promoting financial products and educating customers on digital banking tools. Maintained security protocols, identified suspicious activity, and built strong customer relationships through personalized service.

Customer Service Account Management Product Promotion Fraud Detection Digital Banking Security Compliance Relationship Building

Front End Associate

Walmart

Mar 2023 - Jan 2024 (10 months)

Ensured efficient checkout operations and high-quality customer service in a fast-paced retail environment, handling transactions and multitasking to maintain smooth front-end flow. Resolved customer issues and upheld store standards for speed and accuracy.

Customer Service POS Operation Multitasking Conflict Resolution

Branch Manager

Marathon Staffing

Jan 2023 - Dec 2023 (11 months)

Oversaw branch operations including staff supervision, budget management, recruiting, and client relationship management to drive sales and control expenses. Analyzed performance metrics and implemented strategies to improve team productivity and customer satisfaction.

Staff Supervision Recruiting Budget Management Client Relations Performance Analysis Goal Setting Reporting Customer Satisfaction

Operations Supervisor

American Eagle / Quiet Logistics

Jan 2021 - Dec 2023 (2 years 11 months)

Directed outbound shipping operations in a high-volume warehouse, improving on-time fulfillment and operational accuracy by implementing performance metrics and training programs. Coordinated workflows across inventory, packing, and transportation to reduce delays and boost productivity.

Warehouse operations Team Leadership Process Improvement Performance Metrics Training Inventory Coordination

Guest Services Associate

Cumberland Farms

Jan 2020 - Dec 2021 (1 year 11 months)

Provided exceptional customer service, operated POS transactions accurately, managed store presentation, restocking, and assisted with opening/closing and cash reconciliation to ensure smooth store operations.

Customer Service POS Operation Merchandising

Customer Service / Deli Associate

Hannaford Bros.

Jan 2015 - Dec 2019 (4 years 11 months)

Performed customer service, cashier, deli, and seafood responsibilities across departments, ensuring food safety, cleanliness, and a welcoming environment while maintaining high customer satisfaction from 2015–2019.