Maria Kellum

Handled a wide range of banking transactions with accuracy while promoting financial products and educating customers on digital banking tools. Maintained security protocols, identified suspicious activity, and built strong customer relationships through personalized service.

Ensured efficient checkout operations and high-quality customer service in a fast-paced retail environment, handling transactions and multitasking to maintain smooth front-end flow. Resolved customer issues and upheld store standards for speed and accuracy.

Oversaw branch operations including staff supervision, budget management, recruiting, and client relationship management to drive sales and control expenses. Analyzed performance metrics and implemented strategies to improve team productivity and customer satisfaction.

Directed outbound shipping operations in a high-volume warehouse, improving on-time fulfillment and operational accuracy by implementing performance metrics and training programs. Coordinated workflows across inventory, packing, and transportation to reduce delays and boost productivity.

Provided exceptional customer service, operated POS transactions accurately, managed store presentation, restocking, and assisted with opening/closing and cash reconciliation to ensure smooth store operations.

Performed customer service, cashier, deli, and seafood responsibilities across departments, ensuring food safety, cleanliness, and a welcoming environment while maintaining high customer satisfaction from 2015–2019.

Completed a diploma program at Leominster Center for Technical Education, finishing in 2013.

Earned a Bachelor of Arts degree from Fitchburg State University.