Jenna Larson
@jennalarson
Customer service professional with 7+ years in banking and operations.
United StatesWhat I'm looking for
I am a dedicated professional with over 7 years of customer service experience and more than 5 years in the banking industry. Currently, I serve as a Branch Operations Manager at Wells Fargo, where I ensure that all tellers are well-trained and provide exceptional service to our customers. My role involves coaching team members, managing schedules, and maintaining operational efficiency, all while fostering a positive customer experience.
Throughout my career, I have built strong relationships with clients, helping them navigate their financial needs and providing tailored advice. My previous roles as a Banker and Teller have equipped me with the skills to handle various banking operations, from account management to financial reviews. I am passionate about creating a welcoming environment for customers and continuously improving service delivery.
Experience
Work history, roles, and key accomplishments
Branch Operations Manager
Wells Fargo
Aug 2019 - Present (5 years 10 months)
Ensured all tellers were properly trained and coached to follow policy and procedures, while creating an excellent customer experience and providing financial advice. Managed bank supplies, schedules, and daily balancing, and coached tellers one-on-one to improve customer service skills.
Cake Decorator
King Soopers
Jun 2018 - May 2019 (11 months)
Ensured timely stocking of products on shelves and completion of orders. Provided excellent customer service and demonstrated strong teamwork and product knowledge for the bakery.
Banker
Wells Fargo
Aug 2019 - Present (5 years 10 months)
Built strong customer relationships and conducted financial reviews to determine optimal financial paths for clients. Handled opening and closing various accounts, including CDs, credit cards, loans, and business accounts, along with ordering debit cards and performing account maintenance.
Server
Cherry Hills Country Club
Mar 2019 - Aug 2019 (5 months)
Ensured accurate and organized order taking by seat number, memorized member names, and performed bartending duties. Followed specific steps to deliver immaculate customer service and an exceptional experience for members.
Teller
Wells Fargo
Aug 2019 - Present (5 years 10 months)
Ensured customer satisfaction and addressed financial needs by maintaining organization and accurate drawer balancing. Provided financial advice to customers and demonstrated quick, precise counting abilities.
Assistant Manager
Dairy Queen
Jul 2015 - Sep 2018 (3 years 2 months)
Managed employees in various tasks including food preparation, stocking, serving, and handling transactions. Addressed customer complaints and troubleshooted equipment issues, utilizing exemplary communication skills.
Education
Degrees, certifications, and relevant coursework
North Central Texas College
Associate's Degree, Health Science, Accounting, Economics
Currently pursuing studies in Health Science, Accounting, and Economics. Developing a comprehensive understanding of these fields.
Rangeview High School
High School Diploma, General Studies
Grade: 4.7 GPA
Completed high school education and received a diploma. Achieved a GPA of 4.7.
Community College of Aurora
Associate's Degree, Liberal Arts
Studied World Mythology and English Language. Gained foundational knowledge in humanities.
University of Colorado Denver
Bachelor's Degree, Biochemistry
Undertook studies in Biochemistry. Focused on the chemical processes within living organisms.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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