Nicole NOrah achieng

I am a dedicated professional with over 5 years of experience in operations, production management, and human resource management. My journey has taken me through various roles where I have honed my skills in client account management, team building, and organisational development. At Odhiambo Installs Limited, I successfully managed client accounts and casual workers while preparing financial documents and overseeing payroll management. My ability to improve operational stability and efficiency has been a key factor in driving profitability for the organisations I've worked with.

Previously, as an Executive Assistant to the CEO at Richemele International Consultants, I played a pivotal role in enhancing team productivity by streamlining operations and managing logistics for high-level meetings. My proficiency in advanced software tools allowed me to produce accurate reports and presentations that supported executive decision-making. I am passionate about fostering a collaborative work environment and have successfully trained junior staff to ensure adherence to best practices and procedures.

Documented and resolved organisational operational complexities due to a lack of Standardised Operating Procedures. This further led to reduced operational timelines, increased customer satisfaction rates, and a further increase in efficiency and effective working levels within the team. By doing this, the team was able to carry out tasks that I would otherwise be done by me providing an opportunity for job shadowing and relief when necessary.

Was pivotal in managing the operations around KCB Biashara Club Training Workshops that the company held, ensuring a smooth transition from one workshop or webinar to the next across the country.

Through my commitment to client satisfaction and an enhanced end-to-end customer-centric journey and experience approach, I was able to increase the company's turnover by more than forty per cent in the last year, with the help of my team members.

Following my dedication and commitment to work, I was awarded a scholarship by BMTG to take a global course similar to what the Chief of Operations go through to enhance my project management and operational efficiency within my capacity.

Collaborated with the team in the development of the Mom mentoring Moms program and the companywide training calendar, which has been effective in Richemele, enhancing collaboration and cohesiveness within the team.

Conducted various training for the company and clients around customer experience and satisfaction, emotional intelligence, and soft skills.