Open to opportunities

nicole achieng

@nicoleachieng

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HR and operations leader driving efficiency, retention, and scalable remote workflows.

Kenya

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What I'm looking for

I seek a role where I can scale remote-first operations, improve retention and workflows, lead cross-functional teams, and deliver measurable efficiency and CX gains.

I am an HR and operations professional with extensive experience building remote-first systems, stabilizing cross-border field operations, and managing full P&L responsibilities. I have led automation initiatives, policy frameworks, and disaster recovery planning to ensure continuity and compliance.

I have delivered measurable results: a 40% compression in financial cycle times through QuickBooks integrations, a 22% reduction in turnover via transparent compensation and digital onboarding, and a 30% improvement in project delivery timelines by implementing lean SOPs. I design executive dashboards and operational KPIs to give C-suite visibility and improve forecasting accuracy.

I thrive on optimizing workflows, mentoring teams, and coordinating multi-city programs and large budgets. I seek roles where I can scale operational excellence, improve client experience, and lead cross-functional teams to measurable productivity and retention gains.

Experience

Work history, roles, and key accomplishments

Human Resource & Account Manager

Odhiambo Installs Limited

Jan 2022 - Jul 2025 (3 years 6 months)

Architected and scaled cross-border operations and acted as Head of Operations, automating QuickBooks workflows to compress financial cycle times by 40% and eliminate 60% of manual errors while improving forecasting accuracy by 35%.

HRIS Quickbooks Payroll Reconciliation Process Automation Excel Remote Team Management

Executive Assistant to the CEO

Richemele International Consultants

Dec 2019 - Dec 2022 (3 years)

Directed executive alignment and client lifecycle programs, improving execution consistency by 35% and increasing repeat engagement by 30% through a new client journey map and feedback analytics that raised NPS by 15 points.

Executive Support Client Lifecycle Management Program Management Dashboards SOPs

Operations & Administrative Assistant

Richemele International Consultants

May 2019 - Dec 2022 (3 years 7 months)

Built the first electronic record-management and client tracking systems, reducing information retrieval time by 70% and delivering 12% annual recurring procurement savings through vendor process improvements.

Records Management Procurement Vendor Onboarding Administrative Support Cost Control

Administrative Support Assistant

Red Carpet Table Bank

Jun 2019 - Aug 2020 (1 year 2 months)

Led digitization and validation of 500+ member records to achieve 100% audit compliance and improved collection tracking protocols that increased repayment consistency by 12%.