Nicole Gilmore

Handled intake of 40 plus calls, resolving customer inquiries and complaints in a timely manner. Entered data on each call and assisted business owners with documents needed on accounts.

Managed appointment setting, registered children in center, handled intake and outtake of calls, advertised business, and was in charge of payroll and data entry.

Maintained workflow by studying methods, implementing cost reductions, and developing reporting procedures. Created and revised systems and procedures by analyzing operating practices and recordkeeping systems.

Performed data entry, billing, met sales goals, resolved orders and complaints, and opened new accounts on a daily basis.

Met weekly sales goals, worked as cashier, and maintained floor sets, displays, and customer service.

Handled intake of 40 to 80 incoming calls, resolved matters in a timely manner, provided prescription pricing, and informed customers of ID numbers and policy inquiries.

Answered 80+ inbound calls, resolved customer complaints, sold services to out-of-state customers, provided quotes, and performed data entry, light filing, and billing.

Resolved customer complaints before becoming a legal matter, answered 100 to 150 inbound calls daily, entered data into care system before call ended, and decoded expiration dates for Playtex, Banana Boat, and Breathe Right products.

Arranged appointments, answered and returned calls on status of tax info, and filed paperwork and data entry.

Completed high school education.

Completed two years of college coursework without graduating.