Open to opportunities

Vonshanti Pirtle

@vonshantipirtle

Message

Healthcare customer service professional delivering empathetic patient support in fast-paced environments.

United States

Message

What I'm looking for

I’m looking for a healthcare customer service role where I can support members with benefits and account navigation, resolve concerns with empathy, and deliver clear, confidential service in a fast-paced call center environment.

I’m a dedicated healthcare customer service and support professional with experience assisting patients, customers, and families in fast-paced environments. I help members with benefits, coverage questions, claims inquiries, and account navigation while maintaining confidentiality and compliance standards.

I’m recognized for strong communication, empathy, and problem resolution—documenting customer interactions, updating accounts, and explaining healthcare information clearly and accurately. Beyond healthcare support, I’ve handled high-volume inbound calls, provided software navigation for tax and accounting tools, supported classroom childcare as an assistant teacher, and delivered reliable customer service through cashiering and retail operations.

Experience

Work history, roles, and key accomplishments

Health Customer Service Representative

Foundever / Sitel (UnitedHealthcare)

Mar 2025 - Feb 2026 (11 months)

Assisted healthcare members with benefits and coverage questions, claims inquiries, and account navigation while maintaining confidentiality and compliance. Documented interactions and resolved concerns by explaining healthcare information clearly.

Healthcare Customer Service Member Support Account Navigation Confidentiality Compliance Customer Documentation Call Center Operations

Customer Service Representative

Foundever / Sitel (TurboTax & QuickBooks)

Dec 2024 - Apr 2025 (4 months)

Helped customers with account access, tax filing questions, and software navigation. Resolved billing and account concerns through troubleshooting while managing high-volume inbound calls.

Customer Service Account Access Tax Filing Support Software Navigation Billing Support Troubleshooting Inbound Calls Customer Relations

Assistant Teacher

KinderCare Learning Centers

Sep 2024 - Nov 2024 (2 months)

Supported classroom instruction and daily childcare activities, including supervision and developmental support. Communicated with parents about daily progress and maintained a safe, clean, organized learning environment.

Childcare Support Supervision Developmental Support Organization Safety

Cashier

The Home Depot

Feb 2024 - Nov 2024 (9 months)

Processed customer transactions accurately and efficiently while providing friendly customer service. Resolved customer concerns and helped customers with product information and store services, maintaining cash handling accuracy.

Cash Handling POS systems Customer Service Payment Processing Retail Sales Support Product

Operations & Stock Associate

Express Factory Outlet

Oct 2023 - Nov 2024 (1 year 1 month)

Assisted customers with product selection and purchasing decisions. Processed shipments, stocked merchandise, maintained inventory, and supported fitting room and sales floor recovery to improve the shopping experience.

Retail Operations Customer Service Product Selection Support Stocking Inventory Management Merchandising Fitting Room Operations Sales Floor Recovery