Open to opportunities

Ursula Awanchede

@ursulaawanchede

Executive assistant focused on client relations, project management, and pre-financial analysis to deliver reliable results.

Benin

Message

What I'm looking for

I’m looking for a fast-paced organization where I can strengthen client relations, run project coordination, and support pre-financial workflows through clear communication, continuous improvement, and dependable operational execution.

I build strong relationships through client relations, customer support, and operational follow-through. I’m detail-oriented and results-driven, handling phone and live chat support, resolving issues efficiently, and maintaining a respectful, solution-oriented approach to protect client relationships.

In my roles, I also lead project management and pre-financial analysis by conducting financial analysis, monitoring cases until full repayment, and managing payment reminders through calls, SMS, and emails. I bring structured execution—coordinating daily team activities, supporting onboarding, improving internal processes, and delivering consistent content creation across social platforms.

Experience

Work history, roles, and key accomplishments

Client Relations Officer

XCustomer.io Calavi

May 2024 - May 2026 (2 years)

Provided customer support via phone and live chat, and managed client relations tasks including financial analysis and debt recovery. Coordinated payment reminders and negotiated customized payment agreements with clients.

Customer Support Live Chat Phone Support Client Relations Financial Analysis Debt Recovery Payment Reminders Negotiation Project Management

Remote Marketing Assistant

Santé-Tché

Mar 2024 - Apr 2024 (1 month)

Created and posted content across social media and managed the Facebook, Google My Business, and LinkedIn pages for Santé-tché. Supported client and team communications while prioritizing tasks to meet deadlines.

Social Media Content Creation Content Publishing Facebook Google my business LinkedIn Client Communication Time Management

Archivist

Lahos Group

Sep 2023 - Jan 2024 (4 months)

Performed an archiving mission, including sorting, processing, packing, and digitizing documentation. Managed archived records and used productivity tools to support documentation workflows.