Nicolás Rodríguez

Led and supervised a team while conducting quality and compliance audits of email interactions. Analyzed performance data, identified trends and quality gaps, prepared reports, and provided coaching and feedback. Served as a client point of contact, providing performance data, operational insights, project updates, and ensuring adherence to company and client standards.

Conducted data quality and geospatial audits for a Waze mapping campaign, verifying addresses, coordinates, accuracy, completeness, and consistency. Audited email interactions for quality and compliance, produced performance reports, identified trends and inconsistencies, and provided feedback to improve accuracy and adherence to standards.

Supported the VP of Operations with day-to-day processes and operational execution. Coordinated tasks across departments, tracked deadlines and deliverables, managed vendor and sponsor communication, and supported reporting, scheduling, internal coordination, and administrative activities.

Supported the VP of Operations with accurate execution of operational processes and deliverables. Coordinated tasks across departments, tracked deadlines and deliverables, and supported vendor and sponsor communication.

Led quality evaluations across ticket, voice, and content moderation channels and conducted QA spot-checks to ensure accuracy and consistency. Supported calibration, compliance monitoring, and performance analysis while helping maintain consistent application of established quality standards.

Audited customer interactions across calls, tickets, and gaming moderation while applying client standards and contractual KPIs. Analyzed quality and performance data to identify trends, risks, and improvement opportunities. Delivered structured feedback to management and collaborated with QA leadership on process and quality improvements.

Managed customer inquiries, account updates, and service changes while maintaining accuracy and following company procedures. Resolved customer issues and coordinated with clients and catering partners to ensure clear communication and effective service delivery.

Managed reservations, guest requests, and service modifications with a focus on accuracy and timely resolution. Created and maintained the hotel newsletter, ensuring information accuracy and proper distribution.

Activities and societies: Coursework in advertising, marketing, communication, branding, creative development, consumer behavior, research, and campaign planning. Completed academic projects involving written communication, visual concepts, presentations, and marketing analysis.

Bachelor’s degree focused on advertising and communication, with academic training in developing creative concepts, analyzing audiences and markets, communicating ideas effectively, and planning advertising and marketing initiatives.

Completed a Bachelor's Degree in Advertising from 2002 to 2010.

Activities and societies: Graduate coursework and academic projects focused on artificial intelligence, data analysis, machine learning concepts, AI applications, and analytical problem-solving. Developing practical knowledge through assignments, research, and hands-on academic work.

Master’s program focused on artificial intelligence and its applications, with ongoing academic training in AI concepts, data, analytical methods, and emerging technologies. Developing a stronger foundation in AI and data-driven problem-solving through graduate-level coursework and projects.