Julian Kasse

I’m a customer-focused professional with 7+ years of experience in customer service and data analysis, specializing in transforming customer insights into actionable business improvements.

In my current role, I conduct weekly/monthly database audits to ensure data accuracy, and I developed a data management framework that improved data accessibility and reporting efficiency for customer service teams. I also identify operational inefficiencies through data analysis, driving a 20% improvement in workflow efficiency, while enhancing audit and compliance processes to reduce errors and improve customer data quality.

Earlier, as a Document Controller / QA Specialist, I maintained documentation quality and compliance with SOP’s, and performed routine audits that reduced errors by 15% while improving data reliability. I verified system and process compliance with customer and regulatory requirements, and I trained new team members on document control and QA procedures to strengthen consistency and service quality.

Before that, as a Chat Service Advocate, I supported insurance plan benefits, coverage details, and claims submissions, using customer inquiry analysis to identify common issues and deliver data-driven feedback. Bilingual in Spanish and English, I bridge communication gaps in multicultural environments and combine analytical rigor with customer advocacy to enhance user experience and operational performance.