sulinka lara
@sulinkalara
Data Analyst and QA professional turning operational data into actionable insights.
Dominican RepublicWhat I'm looking for
I’m a result-driven Data Analyst and Quality Assurance professional who manages client portfolios, optimizes workflows, and keeps quality standards strong across digital platforms. I turn operational data into clear insights using SQL, Excel dashboards, and CRM systems like Salesforce and JIRA to improve process efficiency and delivery confidence.
In my roles, I’ve owned end-to-end ticket tracking and quality gatekeeping in JIRA for platform stability, audited ticket lifecycles in Google Sheets, and inspected live user sessions with tools like Quantum Metric to replicate anomalies and document technical logs. I’ve also driven Local SEO and fulfillment data work—managing end-to-end Google Business Profile operations, enforcing NAP consistency through technical audits, and responding to localized reviews to strengthen authority and retention.
Experience
Work history, roles, and key accomplishments
Local SEO & Fulfillment Analyst
Thryve
Directed and optimized a high-volume client portfolio to improve local visibility and brand presence across the U.S. market. Led end-to-end Google Business Profile operations and conducted technical audits and citation building to maintain NAP consistency across major web directories.
Quality Assurance Analyst
Newtech
Managed end-to-end tracking of technical tickets in JIRA and performed workflow audits across the full ticket lifecycle. Served as a final quality checkpoint by validating bug fixes for the Verizon Business portal and documenting technical logs after inspecting live user sessions.
Quality Assurance Analyst
Teleperformance
Evaluated agent-to-customer calls and chats to ensure alignment with quality scorecards, compliance protocols, and DoorDash service standards. Led weekly calibration sessions to standardize evaluation criteria and improve internal feedback loops.
Education
Degrees, certifications, and relevant coursework
DataCamp
Joining Data in SQL, SQL
Completed the “Joining Data in SQL” course on DataCamp to learn SQL techniques for combining data sets.
DataCamp
Intermediate SQL, SQL
Completed the “Intermediate SQL” course on DataCamp to build proficiency with SQL for data work.
DataCamp
Data Manipulation in SQL, SQL
Completed the “Data Manipulation in SQL” course on DataCamp to practice manipulating data using SQL.
Coursera
Introduction to Data Analysis using Microsoft Excel, Excel Data Analysis
Completed “Introduction to Data Analysis using Microsoft Excel” on Coursera to learn data analysis fundamentals with Excel.
Coursera
Excel Basics for Data Analysis, Excel Data Analysis
Completed “Excel Basics for Data Analysis” on Coursera to develop foundational skills for analyzing data in Excel.
International Business Machines Corporation (IBM)
Introduction to Data Analytics, Data Analytics
Completed “Introduction to Data Analytics” via IBM to build introductory knowledge of data analytics.
International Business Machines Corporation (IBM)
Data Visualization & Dashboard Essentials, Data Visualization
Completed “Data Visualization & Dashboard Essentials” through IBM to learn core dashboard and visualization concepts.
Coursera
Data Visualization and Dashboards with Excel and Cognos, Data Visualization
Completed “Data Visualization and Dashboards with Excel and Cognos” on Coursera focusing on visualization and dashboarding with those tools.
Tech stack
Software and tools used professionally
Availability
Location
Dominican RepublicAuthorized to work in
Portfolio
github.com/sulinkalara01-labJob categories
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