nicko madrelino

I am a committed customer service representative with experience in managing various accounts across different lines of business, including billing and financial services. My journey began in February 2019 at Eperformax, where I honed my skills in assisting customers with their financial accounts, resolving disputes, and processing refunds. My dedication to customer satisfaction and my ability to multitask have been key to my success in this role.

In February 2023, I transitioned to Iqor, where I continued to excel in customer service by assisting clients with their monthly subscriptions, processing payments, and managing account cancellations. My educational background in Marine Engineering and caregiving has equipped me with a unique perspective and a strong work ethic, allowing me to adapt and thrive in fast-paced environments.