John Paul Pines

With over five years of experience in customer service, I have honed my skills in providing exceptional support and maintaining a professional demeanor. My journey began at Eperformax, where I answered inbound calls, resolved customer inquiries, and consistently met productivity and quality targets. My ability to empathize with customers and provide insightful solutions has been a cornerstone of my success in this field.

At Teamficient, I further developed my customer service skills by handling inquiries and ensuring customers understood our programs. I utilized CRM tools to maintain detailed records of interactions and provided personalized service to enhance customer satisfaction. Currently, at Plus Telecom Ltd., I have taken on a leadership role in developing customer service policies and fostering positive relationships with clients. My commitment to continuous improvement is reflected in my ability to utilize customer feedback to enhance service procedures.