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NL@nicklyons
Results-driven Technology and Learning & Development leader.
United StatesI am a passionate Technology and Learning & Development leader with a strong commitment to empowering teams and fostering continuous growth. My experience includes designing innovative training programs that leverage data-driven insights, aligning learning strategies with organizational goals to enhance employee performance and engagement.
Throughout my career, I have successfully developed and maintained custom training programs, managed high-performing teams, and implemented effective learning management systems. My role as a Sr. Manager at ROAR allowed me to partner with senior leadership to create custom leadership training, ensuring that evolving needs were met through strategic development and execution planning.
I thrive on creating a culture of learning that drives both individual and company-wide success. My expertise in instructional design, performance improvement, and data analysis has consistently resulted in high trainee satisfaction and reduced attrition rates. I am dedicated to transforming teams into high-performing units through innovative learning initiatives.
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Work history, roles, and key accomplishments
ROAR
Mar 2021 - Present (4 years 8 months)
Developed, delivered, and maintained custom internal and external training programs. Managed a team of technical support employees, maintaining 100% CSAT and 0% churn for over two years. Used PGAdmin and AWS QuickSight to analyze support, training, and customer trends to ensure evolving needs were met.
Castlerock Asset Management
Nov 2019 - Present (6 years)
Managed a custom SharePoint/Teams site as SharePoint Admin to support learning initiatives and onboarding. Collaborated with IT to ensure timely account provisioning and system access for new hires. Designed engaging in-person and virtual learning content using instructional design best practices.
ibex. Interactive
Oct 2014 - Present (11 years 1 month)
Led a large team of high-performing trainers across multiple business lines, achieving 90%+ trainee satisfaction and reducing attrition from 41% to 12% YoY. Implemented custom training programs to boost agent efficiency and profitability. Conducted pre- and post-training analyses and built a custom 360-degree feedback module to enhance trainer and trainee performance.
Degrees, certifications, and relevant coursework
FUCertificate, Hospitality and Tourism Management
Completed a certificate program focusing on Hospitality and Tourism Management. Gained knowledge in various aspects of the industry, preparing for leadership roles.
Software and tools used professionally
United StatesYou can contact Nick and 90k+ other talented remote workers on Himalayas.
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