Nickeshia McCalla

Oversaw staff, managed ordering and restocking of goods, and prepared and distributed breakfast and lunch menus. Handled cash payments and managed telephone orders for delivery.

Managed customer inquiries via calls and emails, prepared and distributed weekly schedules for technicians, and submitted daily reports. Worked remotely to ensure efficient service delivery.

Greeted and welcomed hotel guests, managed check-ins and check-outs, and handled call redirection. Ensured a smooth and pleasant experience for all guests.

Provided online chat support to customers, explained billing details, and troubleshooted and resolved customer issues. Ensured customer satisfaction through effective communication and problem-solving.

Served finger food, alcoholic, and non-alcoholic beverages to guests. Maintained a high level of service to ensure guest satisfaction.

Completed a program in Business Administration, focusing on essential administrative skills and practices. Gained knowledge in office management and operational procedures.

Obtained a certificate in Make-up Artistry & Skin Care, covering various techniques and practices in the beauty industry. Developed skills in professional make-up application and skin care.

Completed vocational training at Beechamville Vocational Training Centre, focusing on practical skills relevant to the industry. Acquired hands-on experience and technical knowledge.

Completed secondary education, achieving qualifications in English, Mathematics, Science, Social Studies, Office Administration, and Electronic Document Preparation and Management. Developed foundational academic skills across various subjects.

Completed primary and junior high school education, building foundational literacy and numeracy skills. Engaged in a broad curriculum to prepare for higher levels of education.