KPKimmone Pinnock
@kimmonepinnock
Dedicated customer service representative with strong communication skills.
JamaicaWhat I'm looking for
With a solid background in customer service and hospitality, I have honed my skills as a Customer Service Representative at Grand Bahia Principe. My role involves managing a busy front desk, where I serve as the first point of contact for clients and visitors. I excel in answering inquiries, scheduling appointments, and maintaining organized filing systems, ensuring a seamless experience for both clients and staff.
Throughout my career, I have received multiple awards for outstanding customer service, demonstrating my commitment to creating memorable experiences for guests. My experience as a waitress further enhanced my ability to provide excellent service, where I developed strong relationships with customers and effectively communicated menu options. I am detail-oriented, adaptable, and thrive in fast-paced environments, always prioritizing the needs of clients.
Experience
Work history, roles, and key accomplishments
Receptionist
Grand Bahia Principe
Jan 2022 - Present (3 years 5 months)
Managed a busy front desk, serving as the first point of contact for clients and visitors. Responsibilities included answering phone calls, scheduling appointments, coordinating meetings, and maintaining filing systems. Developed strong relationships with clients and staff, ensuring a positive work environment.
Customer Service Representative
Wholesale Seafoods
May 2019 - Jan 2022 (2 years 8 months)
Provided prompt, accurate, and courteous responses to customers. Solved routine and complex problems while documenting activities and adhering to work schedules. Displayed active listening and superior customer service skills.
Waitress
Grand Bahia Principe
Jan 2018 - May 2019 (1 year 4 months)
Informed customers about daily specials and offered menu recommendations. Up-sold additional products and provided detailed information about menu items while ensuring compliance with health regulations.
Education
Degrees, certifications, and relevant coursework
Saint Monica College Of Hospitality
Certificate, Hospitality
Completed a certificate program in Bartending and Waitressing Technique, focusing on the skills necessary for providing excellent service in hospitality settings.
Spaulding High School
Diploma, General Education
Obtained a diploma with a focus on foundational subjects including Mathematics, English, Social Studies, and Agricultural Science.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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