NICK De

Managed A/R follow-up and data verification for high-volume U.S. healthcare and DME billing operations, supporting Sav-Rite and VANTAGHM. Performed payer follow-up, billing research, and prepared appeals and corrected claims, contributing to a 15% reduction in the A/R aging pipeline.

Conducted legal research using Lexis+ for a U.S.-based law firm client, preparing legal memoranda and supporting litigation preparation. Reviewed, organized, and digitized case documentation within high-volume workflows.

Managed A/R and insurance follow-up for U.S. healthcare clients, researching outstanding claims and working accounts toward resolution. Investigated claim discrepancies, denials, and payment issues, and supported onboarding and training of 8+ A/R agents.

Performed high-volume data entry, transcription, and data verification supporting AI and machine-learning projects. Completed Swahili-English transcription and reviewed AI-generated content for accuracy and quality.

Managed overdue accounts and customer follow-up to recover outstanding balances. Negotiated repayment arrangements and maintained accurate account records while handling customer concerns.

Managed motor vehicle insurance policies and related customer documentation. Verified customer and policy information, assisted with claims, renewals, and customer inquiries.

Coordinated field data collection activities and supported field teams. Performed data verification and quality-control checks, using Microsoft Office for reporting and documentation.

Completed HIPAA compliance professional training in April 2025.

Pursued a Bachelor of Laws (LL.B) degree, which was incomplete.

Completed Kenya Certificate of Secondary Education (KCSE).

Grade: 342 marks

Completed Kenya Certificate of Primary Education (KCPE) with 342 marks.