Sheila Kinuriu

I am a results-driven Patient Accounts Specialist with over five years of remote experience in healthcare billing, insurance verification, and patient account management. I combine strong analytical skills with a compassionate communication style to support both operational efficiency and patient satisfaction.

In my current role I manage and reconcile 200+ patient accounts weekly, verify coverage via Waystar and Availity with a 98% accuracy rate, and maintain a 90% patient satisfaction score. I collaborate with finance and IT teams to improve billing automation and reduce manual errors, keeping escalation rates below 5%.

Previously, I processed claims, conducted benefit verification and preauthorization checks, and supported data automation projects that cut manual entry workload by 40%. I have been recognized for top service quality and led training initiatives for new remote billing procedures.

I am proficient with Waystar, Availity, eClinicalWorks, NiceInContact, Google Suite, Microsoft 365 and Excel, and I focus on continuous process improvement, dispute resolution, and delivering empathetic patient support.