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zipporah muthoni

@zipporahmuthoni1

I manage DME billing, claims recovery, and revenue cycle performance.

Kenya
Message

At Medbill, I manage the full DME billing lifecycle, from eligibility verification and prior authorizations through clean-claim review, denial resolution, payment reconciliation, and AR follow-up.

Previously at ONQ Kenya, I handled patient billing inquiries, submitted claims through Availity, trained billing agents, and exceeded weekly collection targets of $7,000 while maintaining a 98% QA score. I was recognized as Employee of the Year for performance, leadership, and collection results.

I bring more than nine years of healthcare billing, customer service, payer compliance, and patient-account resolution experience, including Medicare, Medicaid, and commercial insurance billing.

Experience

Work history, roles, and key accomplishments

BL

Customer Service Executive

Beacon Technologies Limited

Sep 2014 - Jul 2021 (6 years 10 months)

Delivered exceptional customer service in a high-volume retail environment. Educated customers on Safaricom products and services, resulting in increased customer satisfaction and retention.

Education

Degrees, certifications, and relevant coursework

University of Nairobi logoUN

University of Nairobi

Bachelor of Arts, Journalism

2010 - 2013

Bachelor of Arts in Journalism with a focus on Public Relations.

TS

Tumutumu Girls High School

Kenya Certificate of Secondary Education, General Studies

2006 - 2009

Kenya Certificate of Secondary Education (KCSE).

IL

International Computer Driving Licence

International Computer Driving Licence, Computer Science

2010 -

Certification in computer literacy and digital skills.

Tech stack

Software and tools used professionally

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