Nichy D'Andrea
@nichydandrea
Compassionate patient liaison with expertise in healthcare advocacy.
What I'm looking for
I am a compassionate and detail-oriented patient liaison with extensive experience supporting military patients and navigating complex insurance processes. My role at Aviano US Air Force Base allowed me to advocate for over 150 military patients monthly, ensuring they received the medical care and resources they needed. I take pride in educating patients about their rights and treatment options, acting as a vital link between patients, healthcare providers, and administrative staff.
Throughout my career, I have honed my skills in case management, insurance navigation, and EHR software, maintaining strict adherence to HIPAA regulations. My proficiency in medical translation and interpretation has enabled me to facilitate clear communication between English and Italian speakers, enhancing patient experiences in high-stress clinical settings. I am passionate about improving patient outcomes through effective advocacy, education, and exceptional customer service.
Experience
Work history, roles, and key accomplishments
Web Rater
Lionbridge AI/Telus International
Jul 2020 - Jan 2025 (4 years 6 months)
Reviewed Italian and English web content, audio results, and page quality for Google searches, evaluating relevance, quality, and cultural context. Assessed potentially dangerous or deceptive material to ensure compliance with safety standards and improve search engine performance.
Patient Liaison, Medical Interpreter and Translator
Aviano US Air Force Base
Jan 2021 - Aug 2024 (3 years 7 months)
Supported military patients by coordinating care, navigating insurance, and resolving concerns. Served as primary coordinator between military and host nation physicians, managing admissions and educating patients on protocols. Translated medical reports and provided interpretation between Italian and English, ensuring HIPAA compliance and accurate documentation using Genesis EHR.
Freelance Interpreter/Translator/Teacher
Self Employed
Jan 2004 - Jun 2024 (20 years 5 months)
Provided freelance Italian and English tutoring services, offering personalized language proficiency lessons. Delivered interpretation services for various events, including conferences and private functions. Offered expert translation services for written materials between Italian and English, utilizing advanced language skills and cultural understanding.
Tutor/Educator/Operator
Cooperativa Itaca
Jul 2007 - Jan 2021 (13 years 6 months)
Provided educational support to children and adults with disabilities, assisting with academic studies and personal development. Coordinated with schools and social services to tailor educational programs and promote client independence. Utilized leadership and organizational skills to manage tasks and ensure smooth collaboration among colleagues in high-pressure situations.
English Teacher
Circolo Didattico di Spilimbergo
Sep 2004 - Jun 2008 (3 years 9 months)
Taught English as a freelance instructor to kindergarten students using an innovative language teaching method. Implemented narrative format and other strategies to assist children in learning basic English words and expression. Collaborated with educators across European universities to refine teaching methods and contributed to program innovation.
Education
Degrees, certifications, and relevant coursework
University of Udine
Master’s Degree, Foreign Language and Literature, majoring in English and minoring in German
Completed a Master's degree in Foreign Language and Literature at the University of Udine. The program focused on English studies, with a minor in German language and literature. This coursework provided advanced linguistic and cultural understanding.
Istituto Tecnico Commerciale “Paolo Sarpi”
High School Diploma, Business Administration and Foreign Language
Earned a High School Diploma from Istituto Tecnico Commerciale “Paolo Sarpi”. The curriculum emphasized Business Administration and Foreign Language studies. This provided a strong foundation in commercial practices and language proficiency.
Availability
Location
Authorized to work in
Job categories
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