El Hassan El Maatougy

Supported international students (2024–2025) by liaising with academic advisors, providing campus resource guidance, and facilitating inclusive orientation and documentation processes to improve student integration.

Delivered OPI and VRI medical interpretation in 2023, providing accurate remote language support to healthcare providers and patients to maintain continuity and clarity of care.

Provided in-person medical interpretation across clinical settings from 2015–2022, ensuring accurate transfer of complex medical information and promoting culturally sensitive care that improved patient understanding and satisfaction.

Monitored immigration arrivals and managed passenger services (2013–2015), producing accurate reports and coordinating with airport departments to uphold operational and customer service standards.

Coordinated guest transportation and resolved guest inquiries (2011–2013) while meeting call-center turnaround metrics and ensuring timely follow-up to maintain five-star service standards.

Diploma in Communication completed at Seattle Community College in 2025 focusing on communication skills for diverse populations.

Completed quality improvement training in healthcare covering infection control, fire prevention, and customer satisfaction in 2016.

Completed a 160-hour Medical Interpreter Diploma program covering medical interpretation skills and protocols.

Bachelor's Degree in English Literature from the University of Letters and Humanities.

Completed a Tourism Agent Diploma program focused on hospitality and tourism services.