Nicholos West
@nicholoswest
I lead healthcare technology operations that improve implementation, support, customer outcomes, and revenue performance.
United StatesWhat I'm looking for
I lead healthcare technology operations across implementation, customer support, customer success, data migration, training, billing, and account health. At 4D EMR, I oversee operations for more than 300 practices and direct rollouts for AI Scribe, AI phone support, integrated payments, and a customer learning management system.
Previously, I reduced Clearpath’s support backlog from more than 1,000 tickets to fewer than 100 and achieved 92.16% SLA performance and a 4.9/5 customer satisfaction score at Blackford Analysis. I bring 17+ years in healthcare and radiology, partnering closely with Sales, Product, Engineering, and executive teams to strengthen service delivery and customer outcomes.
Experience
Work history, roles, and key accomplishments
VP of Operations
4D EMR
Apr 2026 - Present (5 months)
Lead operations for a healthcare technology company serving more than 300 practices, overseeing implementation, support, customer success, data migration, training, and billing while partnering with the CEO and executive team.
Director of Implementation and Customer Success
Clearpath
Aug 2025 - Apr 2026 (8 months)
Led Support, Implementation, and Customer Success for a digital health platform, bringing structure to daily operations and improving service delivery, accountability, and visibility.
Director, Customer Success
Blackford Analysis
Aug 2022 - Aug 2025 (3 years)
Led Customer Success, Support, Clinical Operations, and implementation for an AI-enabled healthcare SaaS company, with responsibility for customer outcomes from onboarding through renewal and expansion.
Director, Customer Success
HEALTHMYNE
Jan 2022 - Jul 2022 (6 months)
Led implementation, account management, and customer success for an AI-enabled healthcare software company, coordinating cross-functional teams and supporting regulated product deployments.
Customer Engagement Manager
HEALTHMYNE
Aug 2019 - Dec 2021 (2 years 4 months)
Managed complex healthcare software implementations, translating clinical and technical requirements into clear delivery plans and coordinating teams of up to 30.
Established workflow processes and delivery standards for Roche's NAVIFY SaaS division, leading workflow analysis, product configuration, clinical integration, and cross-functional testing for cloud-based Tumor Board solutions.
Advised major health systems on clinical workflow, operational performance, and technology adoption using Lean, Six Sigma, and change-management methods.
Delivered clinical, technical, and workflow consulting for enterprise imaging customers, supporting solution adoption, interface testing, and operational improvement.
Education
Degrees, certifications, and relevant coursework
Kankakee Community College
Associate Degree, Radiologic Technology
Associate Degree in Radiologic Technology from Kankakee Community College.
Prosci
Change Management, Change Management
Change Management certification from Prosci.
SSGI
Lean Six Sigma Black Belt, Lean Six Sigma
Lean Six Sigma Black Belt certification from SSGI.
SSGI
Lean Six Sigma Green Belt, Lean Six Sigma
Lean Six Sigma Green Belt certification from SSGI.
HIMSS
Healthcare Data Analytics, Healthcare Data Analytics
Healthcare Data Analytics certification from HIMSS.
Philips Healthcare
Kaizen Leadership Training, Kaizen Leadership
Kaizen Leadership Training from Philips Healthcare.
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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