Open to opportunities

Heaven Douglas

@heavendouglas

Message

Resourceful professional with expertise in operations and team leadership.

United States

Message

What I'm looking for

I am looking for a role that allows me to leverage my organizational skills and enhance team performance in a supportive and dynamic environment.

I am a resourceful and results-driven professional with a proven track record in business ownership and operational coordination. As the Owner & Operator of a successful residential cleaning business, I manage daily operations, client relationships, and a growing team. My focus on quality control and logistics ensures that we deliver consistent, high-quality service to our clients. I take pride in fostering a collaborative work environment, where I recruit, train, and supervise staff to maintain high standards of service excellence.

In addition to my business experience, I have served as a House Manager for private families, where I coordinate all aspects of household operations. My role involves planning family events and managing staff, ensuring that every detail is executed seamlessly. I have also worked in various food service roles, where I honed my customer service skills and learned the importance of effective communication and teamwork in fast-paced environments.

Experience

Work history, roles, and key accomplishments

House Manager

Private Families

Sep 2024 - Present (9 months)

Coordinated all aspects of household operations, including staff supervision, scheduling, and inventory management. Planned and executed family events and activities, ensuring seamless experiences and client satisfaction.

Household Management Scheduling Inventory Management Event Planning

Owner & Operator

Residential Cleaning Business

Aug 2024 - Present (10 months)

Founded and led a successful residential cleaning business, managing daily operations, client relationships, and a growing team. Oversee scheduling, quality control, and logistics to ensure consistent, high-quality service delivery.

Business Operations Client Relationship Management Scheduling Quality Control Team Leadership Budgeting Invoicing Inventory Management

Host Coordinator

Outback Steakhouse

Nov 2021 - Present (3 years 7 months)

Directed front-of-house operations and guest seating to maximize customer flow and satisfaction. Led customer loyalty programs, improving repeat business and enhancing guest relations.

Guest Seating Customer Flow Management Loyalty Programs Conflict Resolution

FOH Team Member / Server / Food Runner

Various Food Service Roles

Mar 2021 - Present (4 years 3 months)

Provided high-level customer service in fast-paced environments, balancing multitasking and team coordination. Collaborated with kitchen and service staff to ensure timely and accurate order fulfillment.

Customer Service Multitasking Team Coordination order fulfillment

Education

Degrees, certifications, and relevant coursework

Rowan-Cabarrus Community College

Associate of Science, Computer Science

Pursuing an Associate of Science degree with a focus on Computer Science and a minor in Criminal Justice Technology. Expected to complete the program in 2026.