Chloe DeLuca
@chloedeluca
Operations Manager with a passion for exceptional guest experiences.
United StatesWhat I'm looking for
I am an enthusiastic Operations Manager with a strong background in the hospitality industry. Currently, I manage operations at Manayunk Italian Ice LLC, where I oversee menus, scheduling, and marketing engagements. My role involves collaborating closely with the General Manager to ensure smooth day-to-day operations and training staff on POS systems. I take pride in my ability to adapt quickly and efficiently to the fast-paced environment of the restaurant industry.
In addition to my managerial role, I have extensive experience as a server at various high-profile venues, including The Filmore and 76ers Court Side. My experience in these roles has honed my skills in customer service, multitasking, and teamwork. I thrive in dynamic settings, always aiming to provide a memorable experience for guests while supporting my colleagues. My commitment to excellence and attention to detail have been key to my success in the hospitality sector.
Experience
Work history, roles, and key accomplishments
Operations Manager
Manayunk Italian Ice LLC
Jan 2020 - Present (5 years 7 months)
Managed menus, scheduling, online profiles, and marketing for a restaurant on Main Street in Philadelphia. Assisted the General Manager in day-to-day operations and handled POS integrations and training. Managed and closed sales accounts for wholesale vendors.
VIP Server
The Filmore
Jan 2018 - Present (7 years 7 months)
Provided bottle service and served VIP upgraded tables in a fast-paced environment. Adapted to rapidly changing food menus and worked effectively under pressure. Collaborated with other cocktail servers and bartenders to ensure smooth operations.
Court Side Server
76ers
Jan 2018 - Present (7 years 7 months)
Served VIP guests courtside, demonstrating flexibility in adapting to new sections as changes occurred rapidly. Remembered regulars by name, drink, food preferences, and seat location. Provided service with a positive attitude in a fun atmosphere.
Server
Steak 48
Dec 2019 - Jun 2021 (1 year 6 months)
Worked in a fine dining establishment with an extensive training program, including beverage training (wine, spirits). Served guests and collaborated with front-of-house and back-of-house teams to ensure all patrons were well taken care of.
Education
Degrees, certifications, and relevant coursework
Lower Merion High School
Diploma, General Studies
2011 - 2015
Completed high school education and received a diploma.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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