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Nicholas Camero

@nicholascamero

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Membership Advisor at Emed (GP At Hand), supporting patients and processing 180+ clinical letters daily.

United Kingdom

Message

At Emed (GP At Hand), I support patients with triage appointments, bookings, documents, and GP service requests. I process 180+ clinical letters daily and handle patient and professional enquiries while maintaining confidentiality in a GDPR NHS environment.

At HeliosX, I managed customer communications using Zendesk and contributed to workflows that achieved customer satisfaction scores above 90%. I also processed screenings and reported system bugs with actionable feedback.

At Turo, I managed support tickets and helped develop a knowledge base for common customer issues. I also developed training programmes for new support representatives.

Experience

Work history, roles, and key accomplishments

Current

Membership Advisor

Current

Emed (GP At Hand)

Feb 2026 - Present (9 months)

Supported patients with triage appointments, bookings, documents, and GP service requests. Managed high volumes of calls, referrals, emails, and clinical letters while maintaining confidentiality and KPI productivity in a GDPR NHS environment.

Jira Zendesk Customer Service Communication Skills Problem Solving KPI Management Data Entry GDPR Healthcare

Customer Service Representative

HeliosX

Apr 2024 - Sep 2025 (1 year 5 months)

Managed multi-channel communications with Zendesk, enhancing customer satisfaction above 90%. Processed high volumes of emails and screenings, reported system bugs, and facilitated operations at MedExpress.

Zendesk Customer Service Communication Skills Problem Solving Performance Analysis Process Improvement Multichannel Support

Customer Support Specialist

Turo

Aug 2020 - Jan 2024 (3 years 5 months)

Delivered multi-channel support for inquiries, cancellations, and technical issues, achieving high CSAT scores. Developed training programmes and a knowledge base to improve service quality and reduce support reliance.

Zendesk Customer Service Communication Skills Problem Solving CRM Training Knowledge Base Cross Functional Collaboration

Site Manager

Londora Ltd

Oct 2022 - Oct 2023 (1 year)

Supervised site operations, coordinated team efforts, and optimized staff schedules and recruitment. Managed inventory, supplier coordination, and analyzed sales data to enhance marketing strategies.

Operations Management Team Coordination Staff Scheduling Recruitment Inventory Management Supplier Coordination Sales Analysis

Airbnb Account Manager & Personal Assistant

Private Company

Oct 2022 - Jun 2023 (8 months)

Managed bookings and guest communications, integrated property management software, and enhanced property listings. Implemented guest feedback systems and tracked finances using Excel.

Property Management Guest Communication Marketing Market Analysis Excel Administrative Support Financial Tracking

Live Operations

Deliveroo

Oct 2019 - Mar 2020 (5 months)

Streamlined order processing and managed daily operations to enhance efficiency and customer satisfaction. Coordinated cross-departmental communication and provided support to riders.

Operations Order Processing Customer Service Communication Skills Problem Solving Rider Support

Senior Outbound Representative

Deliveroo

Oct 2016 - Aug 2018 (1 year 10 months)

Screened and interviewed potential riders, consistently exceeding targets. Built strong relationships with candidates and contributed to team success, recognized as Employee of the Month seven times and Employee of the Year.

Recruitment Interviewing Communication Skills Relationship Building Target achievement Teamwork