Nichelle Scott
@nichellescott
Creative medical assistant student with strong customer service skills.
United StatesWhat I'm looking for
I am a passionate medical assistant student with over 5 years of experience in various roles that have honed my skills in customer service, problem-solving, and multitasking. My journey has been marked by a commitment to excellence and a strong attention to detail, which I believe are essential in the healthcare field.
Currently, I am pursuing my Medical Assistant Diploma at Centura College, expected in January 2026. My recent role as a Utilization Management Representative II at Elevance Health allowed me to manage incoming calls, triage cases, and assist clients with their contract and benefit eligibility. I thrive in environments where I can build professional relationships and contribute to team success.
My previous experiences, including roles at ADP and NAE Federal Credit Union, have equipped me with a solid foundation in client support and collections, further enhancing my ability to handle complex situations with professionalism and care. I am eager to apply my skills and knowledge in a medical setting where I can make a positive impact on patient care.
Experience
Work history, roles, and key accomplishments
Utilization Management Representative II
Elevance Health
Jul 2023 - Nov 2024 (1 year 4 months)
Managed incoming calls, including triage, opening of cases and authorizing sessions. Assisted callers with issues concerning contract and benefit eligibility, ensuring UM Reps were directed to appropriate resources.
Associate Client Support Consultant
ADP
Jun 2022 - Apr 2023 (10 months)
Served as a consultant in servicing payroll products and solving clients’ issues. Responsible for the timely and accurate processing of payroll for small business accounts, ensuring all payroll, tax filing, and banking requirements were met.
Collections Representative
NAE Federal Credit Union
Oct 2021 - Jun 2022 (8 months)
Followed up on delinquent accounts by telephone, personal contact, and correspondence to secure a satisfactory resolution of repayment. Maintained accurate and up-to-date activity reports on late and delinquent loans while ensuring member privacy.
Central Scheduler
Bon Secours
Oct 2020 - Oct 2021 (1 year)
Promptly answered phone calls in a courteous and articulate manner, interviewing patients to determine scheduling needs, location, and provider. Performed insurance verifications and communicated all pertinent information to patients.
Education
Degrees, certifications, and relevant coursework
Centura College
Diploma, Medical Assistant
Expected to receive a Medical Assistant Diploma in January 2026. The program focused on preparing students for a career as a medical assistant.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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