Annie Williams

I’m a detail-oriented and highly organized Medical Assisting graduate, Associate of Arts and Science, focused on providing exceptional patient care while supporting physicians. I’m passionate about using my skills to contribute effectively to a healthcare team and enhance the overall patient experience.

In my current role as a Call Center Representative (May 2023–Present), I handle high-volume inbound and outbound calls, resolve customer concerns professionally, and document interactions accurately in computer systems. I also schedule appointments and update customer records, strengthening my communication, problem-solving, and multitasking.

As a Medical Assistant at Central Carolina Community Family Care (November 2024–May 2026), I provide direct patient care and clinical support, including vital signs, EHR, phlebotomy, EKGs, and wound care. I bring a strong patient-care mindset, clear communication, and reliable documentation to every shift.