Open to opportunities

NichalosLight User

@nichaloslightuser

Message

I drive customer service operations, escalations, quality, and team efficiency.

Jamaica

Message

What I'm looking for

I'm looking for a customer service or operations role where I can coordinate teams, resolve escalations, improve quality and efficiency, and deliver high-quality frontline support.

I've supported customer service operations at Sutherland Global Service, handling client communication, escalations, task distribution, performance reporting, and quality improvement.

Across eight years in customer service operations, I've focused on keeping fast-paced frontline teams productive while delivering high-quality service. I also bring hands-on experience in print production and graphic design at Packmart International Ltd, plus warehouse inventory, shipping, receiving, and recordkeeping at Cesco Limited.

Experience

Work history, roles, and key accomplishments

Senior Associate

Sutherland Global Service

Oct 2018 - Feb 2026 (7 years 4 months)

Managed operations oversight and task distribution, handled customer inquiries and escalations, and compiled performance reports. Focused on quality assurance and efficiency improvement.

Escalation Management performance reporting Quality Assurance Efficiency Improvement Time Management Active Listening Empathy

Print Technician/Graphic Designer

Packmart International Ltd

Jan 2017 - Sep 2017 (8 months)

Set up print jobs, loaded materials, and monitored output for quality control. Designed and printed materials including social media graphics, labels, banners, brochures, and packaging.