Open to opportunities

Mikel Allen

@mikelallen

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Dedicated client operations manager focused on achieving organizational success.

Jamaica

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What I'm looking for

I am looking for opportunities that foster professional growth and allow me to make a meaningful impact.

I am a dedicated and goal-oriented professional with a strong desire to contribute to organizational success while continuously expanding my knowledge and expertise in the field. My commitment to achieving targets and delivering high-quality results aligns with the objectives of any organization I work with.

Throughout my career, I have held various roles that have honed my skills in operations management and team leadership. As a Client Operations Manager at AtPoint Group, I successfully managed client relationships and operational efficiency. My previous experience as an Operations Supervisor and Team Leader has equipped me with the analytical and problem-solving skills necessary to drive performance and enhance customer satisfaction.

I am eager to find opportunities that allow me to grow professionally while making a meaningful impact in my organization. My background in operations management and my commitment to excellence make me a valuable asset to any team.

Experience

Work history, roles, and key accomplishments

Client Operations Manager

AtPoint Group

Apr 2024 - Oct 2024 (6 months)

Managed client operations, ensuring smooth service delivery and client satisfaction. Oversaw operational workflows and implemented improvements to enhance efficiency.

Operations Management Service Delivery Workflow Optimization Customer Satisfaction

Operations Supervisor

AtPoint Group

Nov 2021 - Apr 2024 (2 years 5 months)

Supervised daily operations, ensuring adherence to company policies and performance targets. Led a team to achieve operational excellence and improve productivity.

Performance Management Team Leadership Productivity

Team Leader

24-7 Intouch

Apr 2019 - Nov 2021 (2 years 7 months)

Led a team, providing guidance and support to achieve departmental goals. Monitored team performance and implemented strategies for continuous improvement.

Team Leadership Performance Monitoring Coaching Continuous Improvement

Efficiency Manager

Your Expert Event Strategy

Jan 2018 - Aug 2018 (7 months)

Managed efficiency initiatives to streamline processes and reduce operational costs. Analyzed data to identify areas for improvement and implemented effective solutions.

Efficiency Improvement Process Improvement Data Analysis Strategic Planning

Customer Representative

Conduent

Apr 2015 - Jun 2017 (2 years 2 months)

Provided customer support and resolved inquiries, ensuring a high level of customer satisfaction. Maintained accurate records and communicated effectively with clients.

Customer Service Problem Solving Communication CRM Data Entry

Education

Degrees, certifications, and relevant coursework

Institute for Workforce Education and Development (I.W.E.D)/Heart Trust

Certificate, Supervisory Management

Completed a program focused on supervisory management principles and practices. This training equipped me with essential skills for leading and overseeing teams effectively.

Cornwall College

High School Diploma, General Studies

Achieved CXC qualifications in various subjects including English, Mathematics, Information Technology, and Physics. This comprehensive secondary education provided a strong foundation across multiple disciplines.