Lillian Benavidez

Provided guidance for case confusion questions and inquiries via Slack and MS Teams for a team of up to 50+ agents across multiple lines of business. Acted as a point of contact for L2 escalations and communicated findings to various audiences.

Used Salesforce and internal admin tools to resolve cases across multiple lines of support including content moderation, member/account moderation, and email support. Interpreted and enforced community standards and policies.

Reviewed and analyzed resumes, communicated with candidates via phone, text, and email, and managed multiple interview schedules. Handled high volume of calls and emails while meeting daily targets.

Manually entered sales into register and dispensed change, maintained accurate drawer, and prepared money bags and deposit slips. Scheduled item pickups and deliveries, answered phones, and managed social media accounts.

Assisted general manager with employee schedules, inventory, and weekly store orders. Checked incoming orders, handled waste, and trained new employees on register and store procedures.

Managed cash and debit/credit transactions, assisted customers with product questions, and maintained store cleanliness. Stocked shelves and prepared food items.

Prepared and served sandwiches, salads, and wraps, cleaned and sanitized work areas, and handled cash and card transactions. Upsold additional items to customers.

Greeted and seated customers, took drink and appetizer orders, cleaned tables, and collected payments. Dispensed accurate change efficiently.

Completed high school education, earning a diploma.