Open to opportunities

Kathrine Richards

@kathrinerichards

Message

Experienced content moderator and customer service professional.

United States

Message

What I'm looking for

I am looking for a role that values community engagement and offers opportunities for growth.

As an experienced content moderator and customer service professional, I have developed a strong background in managing online communities and ensuring compliance with brand guidelines. My current role at Social Factor involves moderating user-generated content across various social media platforms, where I ensure brand safety and foster positive community interactions. I am adept at using tools like Sprinklr for content monitoring and reporting, which has enhanced my ability to track brand performance metrics effectively.

Previously, I worked as a freelance content moderator, where I independently managed projects for various clients, upholding their specific guidelines and quality standards. My experience at SYKES as a Temp Care Ambassador honed my customer service skills in a call center environment, where I handled client interactions with confidentiality and professionalism. Additionally, my time as an Assistant Manager at Domino's allowed me to develop strong leadership skills, overseeing daily operations and ensuring exceptional customer service.

Experience

Work history, roles, and key accomplishments

Current

Content Moderator

Current

Social Factor

Aug 2024 - Present (10 months)

Moderated user-generated content across social media platforms, ensuring compliance with brand guidelines and community standards. Flagged inappropriate content to ensure brand safety and reputation protection. Utilized Sprinklr for content monitoring, moderation, and reporting, tracking brand mentions and performance metrics.

Content Moderation Social Media Management Community Engagement Sprinklr Reporting Data Analysis

Temp Care Ambassador

SYKES

Apr 2020 - Oct 2020 (6 months)

Provided remote customer service in a call center environment, adhering to strict confidentiality protocols. Handled inbound and outbound calls, gathering client information and dispatching medical care teams. Collaborated effectively with a team to ensure a seamless customer experience.

Customer Service Call Center Operations Confidentiality Outbound Calling Medical Dispatch Team Collaboration Problem Solving

Assistant Manager

Domino's

May 2018 - Jul 2020 (2 years 2 months)

Oversaw daily restaurant operations, including scheduling, staff training, inventory management, and customer service. Demonstrated strong leadership by motivating and guiding team members to deliver exceptional customer service. Ensured strict adherence to food safety and quality standards.

Scheduling Inventory Management Customer Service Leadership Quality Assurance

Content Moderator

Freelance

Nov 2017 - Jan 2025 (7 years 2 months)

Independently managed online content moderation projects for various clients, adhering to specific guidelines and quality standards. Identified and removed offensive, harmful, or misleading content while upholding free speech principles. Met deadlines efficiently while maintaining a high level of accuracy.

Content Moderation Quality Assurance Compliance High Accuracy Project Management