Looking for a job

Nhu Y Nguyen

@nhuynguyen1

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I deliver VIP guest experiences, reservations, and upselling for luxury hospitality operations.

Finland

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What I'm looking for

I'm seeking a part-time Front Office or Guest Relations role in Finland alongside my studies, where I can support VIP guests, reservations, upselling, and high-quality hotel service. I'm available immediately and flexible for evenings, weekends, and holiday periods.

I've delivered personalised VIP guest experiences at Meliá Resort Da Nang, managing arrivals, departures, reservations, premium room upselling, and guest concerns in a five-star luxury environment.

I'm completing a Hospitality and Tourism Management degree at LAB University of Applied Sciences while building commercial skills in RevPAR, ADR, pricing, revenue reporting, Excel, and MISA accounting software.

Experience

Work history, roles, and key accomplishments

Front Office Staff

Meliá Resort Da Nang

Jan 2024 - Jan 2025 (1 year)

Delivered personalized VIP guest experiences at a five-star luxury resort, managing arrivals, departures, and special requests. Executed room assignments and upselling, processed reservations, and coordinated with housekeeping and F&B teams to ensure high service standards.

Upselling Reservations Complaint Resolution Microsoft Office Google Workspace RevPAR ADR

Education

Degrees, certifications, and relevant coursework

LAB University of Applied Sciences

Bachelor of Hospitality and Tourism Management, Hospitality and Tourism Management

Pursuing a Bachelor of Hospitality and Tourism Management with expected graduation in December 2026. Coursework includes Revenue Management, Hotel Operations, Tourism Economics, and Business Analytics.