International work environment, remote-first policy, independent role with a supportive team & growth opportunities.
Looking for a job
Hanna Saarinen
@hannasrn
B2B customer centric travel professional, fluent in English, Finnish & French. Experienced in multicultural work environments.
FinlandWhat I'm looking for
Fluent in English, French and Finnish! Multilingual client-focused B2B travel professional with over 10 years of international experience in customer-facing roles. Expertise in relationship management, budgeting, and end-to-end service delivery. Transitioning into Customer Success and Account Management, or similar, seeking hybrid or remote opportunities. Open to occasional travel for work. Contact me for more information on my background.
Experience
Work history, roles, and key accomplishments
LA
Current
Cashier
Lahjamaa
Nov 2025 - Present (4 months)
Provided part-time customer service in a gift shop environment, handling transactions and assisting customers to maintain daily retail operations.
FIT Operations Coordinator
Century Incoming
Sep 2022 - Jan 2025 (2 years 4 months)
Group and individual travel coordinator for international clients travelling to France (B2B)
Customer service
Communication (French & English)
Budgeting
Invoicing
End-to-end service delivery
Time management
Problem solving
Sales & marketing
CI
FIT & Group Operations Coordinator
Century Incoming
Sep 2022 - Jan 2025 (2 years 4 months)
Managed relationships with international travel agencies and delivered end-to-end itineraries including budgeting, in-travel support, invoicing and after-sales, improving service reliability for multi-market clients.
EU
Client Success Manager
EuropExpo
Dec 2021 - Apr 2022 (4 months)
Supported the IPEM sales team via CRM and MyIPEM platform administration and provided contract, invoicing and debt collection support to improve exhibitor onboarding and revenue collection.
AG
VAT Administration Assistant
ATG Tax Global
Jan 2021 - Dec 2021 (11 months)
Coordinated daily communication with French fiscal authorities and international clients to facilitate VAT registration processes for Amazon e-sellers, streamlining compliance workflows.
LA
Incoming Travel Agent
Laventeli
Jan 2019 - May 2020 (1 year 4 months)
Managed full sales cycle for Nordic travel agencies, delivering B2B customer service and tailor-made travel arrangements to ensure high client satisfaction and repeat business.
Education
Degrees, certifications, and relevant coursework
IB
IAE Bordeaux
European Business Administration
2017 - 2019
IB
IAE Bordeaux
Master 1, European Business / Administration
2017 - 2019
Completed Master 1 (European Business Administration or similar) with coursework focused on international business and administration from 2017 to 2019.
Haaga-Helia University of Applied Sciences
Bachelor of Hospitality Management, Hospitality Management
2012 - 2015
Bachelor of Hospitality Management program completed with focus on hospitality operations and service management from 2012 to 2015.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
FinlandAuthorized to work in
Salary expectations
3k-5k EUR
Social media
Job categories
Customer Service RepresentativeClient SuccessOperations CoordinatorTravel Operations ManagerCRM AdministratorSales SupportInvoicing SpecialistSupplier Relationship ManagerClient ServicesClient Success ManagerCustomer Success Account ManagerCustomer Success SpecialistCustomer Success Operations ManagerSr. Manager Of Customer SuccessCustomer Success ProfessionalCustomer Success LeadAccount ManagerCustomer Success ManagerAdministratorTransportation CoordinatorTransport PlannerCustomer CareCountry ManagerExport CoordinatorAdministrative Assistant
Skills
B2B SalesMultilingual CommunicationItinerary DesignService DeliveryInvoicingCRM AdministrationSupplier ResearchTeam CoordinationTax AdministrationDebt CollectionClient Relationship ManagementAttention To DetailJan RemoteProject ManagementExcelMS OfficeOrganizational SkillsTime ManagementTravel CoordinationTravel ManagementTravel Logistics DocumentationTravel IndustryTravelTravel AgencyTravel ResearchTourismTourism And Travel Sector NetworkTourism KnowledgeTourism AdministrationTravel And Tourism IndustryCustomer ServiceCustomer Relationship ManagementBilingualismEnglishFrenchFinnish Language SkillsEnglish And FinnishEnglish To Finnish TranslationCommunication SkillsBudget Management
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