Ivy Yulo
@ivyyulo
Hospitality professional with 14+ years’ experience delivering customer service, front-desk support, and smooth restaurant operations.
FinlandWhat I'm looking for
I’m a reliable hospitality and administrative professional with 14+ years of experience across restaurant service, customer support, front-desk operations, and office coordination. I’m known for a strong work ethic, adaptability, teamwork, and a positive attitude.
In my recent roles as a Waitress / Service Support in Finland, I support daily restaurant operations during busy hours, assist with food preparation and salad work, and maintain a clean, organized environment. I also operate the cash register (kassa) and follow hygiene and workplace safety standards.
Previously in Qatar, I worked as a Head Receptionist / Administrative Assistant, managing front-desk and daily administrative operations. I handled customer inquiries by phone, email, and in person, coordinated appointments and schedules, and maintained organized office documentation.
I also bring sales and customer-facing support experience from working as a Sales Representative / Assistant, where I assisted customers with product information and kept client records organized. I enjoy roles where communication, time management, and service standards are central.
Experience
Work history, roles, and key accomplishments
Waitress / Service Support
Manala Restaurant
Jan 2023 - Present (3 years 6 months)
Supported daily restaurant operations and assisted service staff during busy hours. Helped with food preparation and salad preparation, handled customer service, operated the cash register (kassa), and followed hygiene and workplace safety standards.
Waitress / Service Assistant
IIZIP BBQ Restaurant
Jan 2023 - Jan 2025 (2 years)
Assisted the restaurant team with daily service operations and maintained cleanliness in service and kitchen areas. Supported customers to ensure positive dining experiences and followed food safety and hygiene procedures.
Waitress
Red Onion Ravintola
Jan 2023 - Jan 2024 (1 year)
Assisted the team during high-volume service hours by supporting customer service and restaurant operations. Helped maintain service support needs during busy periods.
Head Receptionist / Admin Asst.
International Physiotherapy Centre
Jan 2017 - Jan 2023 (6 years)
Managed front-desk and daily administrative operations, handling customer inquiries via phone, email, and in person. Coordinated appointments, schedules, and office documentation while maintaining organized records to support office efficiency.
Sales Representative / Assistant
La Casa del Habano
Jan 2012 - Jan 2016 (4 years)
Supported sales activities and customer service operations, including assisting customers with product information and services. Maintained client records and organized documentation to support ongoing sales and service needs.
Education
Degrees, certifications, and relevant coursework
IVY VERAS
Education/training is listed as IVY VERAS in Helsinki, Finland; no degree or study details were provided.
Hygieniapassi (Hygiene Passport)
Hygiene Passport, Food Hygiene
Obtained a Hygiene Passport (Hygieniapassi) certification.
Availability
Location
FinlandAuthorized to work in
Job categories
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