My Tạ

Lead and coach 18 customer service staff, sustaining 95-99% on-time delivery across 50+ daily orders. Serve as main point of contact for customers, partners, and internal teams, coordinating with multiple departments and partners to deliver services on time.

Handled requests for 50+ daily orders, keeping customers and internal teams informed at every stage through email and phone. Maintained accurate records of all customer interactions in Zendesk, supporting internal reporting and audit requirements.

Managed daily order processing and carrier coordination, resolving delivery exceptions and maintaining accurate operational records in line with internal SOPs and customer requirements.

Coordinated order fulfillment and delivery scheduling for multiple clients, following up with partners to meet client requirements on time. Maintained records and prepared performance reports for management using Excel.

Delivered a consulting project with structured logistics and supply chain analysis reports, presented in English to senior stakeholders in a UK higher education setting.

MSc in Business with Supply Chain Management, awarded a Vice Chancellor Scholarship.

BA (Hons) in International Business Management.

Bachelor's degree in International Business Management.