Ngozika ANUMUDU

I've built and developed customer service and administrative systems at Amie Dessert Hut, coordinating CRM reporting, scheduling, and office workflows to support smooth, consistent service delivery.

Across Pawakad Nigeria Limited and Ecobank Nigeria Limited, I've handled customer enquiries, inbound and outbound calls, complaint logging, service requests, and satisfaction reporting. At Ecobank, I tracked cases against strict response timeframes and achieved 100% resolution of customer complaints.

I've also supported client retention, business development, and financial needs analysis as a Financial Advisor at Old Mutual Nigeria. My work is grounded in professionalism, empathy, organisation, attention to detail, and a solutions-focused approach.

With certifications in Human Resource Management and Customer Relationship Management, I'm focused on building a long-term career in customer service, service coordination, human resources, and administration.