CHinazor Amorita

I am a customer service professional with over three years' hands-on experience managing client interactions, front desk operations, and high-volume communications. I consistently maintain accuracy and professionalism while handling calls, emails, and walk-ins.

As a Customer Service Manager at Buumay Koncept (Nov 2023 – Dec 2025), I collaborated with sales and logistics to resolve customer issues, tracked service requests with 100% follow-up, and resolved 90% of inquiries without escalation daily. I also collected and reported customer feedback to drive service improvements.

I manage appointment schedules, walk-in logs, payment processing, and record updates reliably, and I am comfortable handling difficult customers and sensitive account inquiries. My strengths include time management, negotiation, critical thinking, and leadership to keep daily operations smooth and clients satisfied.

I am proficient with Microsoft Office, data entry and management, scheduling, and maintaining organized records. I adapt quickly to change, prioritize tasks effectively, and focus on reducing churn while supporting revenue growth and customer retention.