Mary Francis

I am a proactive and dependable customer service professional with extensive hands-on experience in call center operations, client relationship management, and administrative support. I consistently handle high-volume inbound and outbound calls while maintaining professionalism and achieving performance targets.

During my time as a Contact Center Representative at Trueview Globally Ltd, I recorded and updated customer details in CRM systems, resolved inquiries, promoted products, and suggested process improvements based on recurring feedback. I met daily and weekly call targets while maintaining service quality and follow-up standards.

As a Customer Service Executive and Relationship Manager at Prime life transformed Ltd, I built strong client relationships, handled escalations, and supported onboarding and account updates while driving upsell and cross-sell opportunities. In my NYSC Office Assistant role at Ajeromi Ifelodun Secretariat, I supported departmental operations through accurate recordkeeping, correspondence handling, and event coordination.

I hold a B.Sc. in Business Education (Second Class Upper) from the University of Ilorin and an NYSC certificate. I am committed to delivering excellent customer experiences, maintaining accuracy under pressure, and contributing to team efficiency through adaptability and strong communication.