AOADEJUMO OLUWASEGUN
@adejumooluwasegun
Experienced customer service and client relations professional driving satisfaction and process efficiency.
NigeriaWhat I'm looking for
I am a results-driven customer service and client relations professional with a B.Sc. in Computer Science. I am known for enhancing customer satisfaction, handling confidential information, and delivering solutions with speed and accuracy.
I have experience mentoring new employees, improving client retention strategies, and using automated systems for database management and reporting. I bring strong problem-solving, communication, and compliance skills to improve client outcomes and operational efficiency.
Experience
Work history, roles, and key accomplishments
Customer Service Advisor
LegalDiadem Practitioners
Mar 2023 - Present (2 years 6 months)
Serve as first point of contact for clients, resolving inquiries and complaints while ensuring confidentiality and maintaining accurate interaction logs. Provide proactive support, mentor new staff, and collaborate on client retention strategies.
Client Experience Specialist
Kings-Court Laundry Services
Nov 2021 - Mar 2023 (1 year 4 months)
Managed client inquiries, payment processing, and recordkeeping to improve service efficiency and retention. Utilized automated database systems and collaborated with management on service improvement goals.
Sales Officer
RachaelFood Enterprise
Jul 2021 - Aug 2021 (1 month)
Promoted and sold company food products to retail and wholesale customers, managed stock levels, and processed orders to support monthly sales targets. Built client relationships to encourage repeat purchases and collected market feedback to inform sales strategies.
Education
Degrees, certifications, and relevant coursework
Ecole Supérieure de Gestion et de Technologie
Bachelor of Science, Computer Science
2014 - 2019
Completed a Bachelor of Science in Computer Science at Ecole Supérieure de Gestion et de Technologie in Cotonou, Benin from 2014 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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