Victor Daberechi

I am a results-driven Customer Service Manager with a strong background in operations management, workflow optimization, and cross-functional coordination. I focus on aligning customer service operations with organizational goals to improve retention and revenue growth.

In my recent roles I oversaw end-to-end production processes, implemented process improvements to reduce waste, and ensured compliance with quality and safety standards. I have coordinated production schedules, procurement alignment, and staff training to maintain consistent operations.

I have managed client relationships across media, design, and trading environments, serving as a primary point of contact, resolving complaints, and ensuring timely delivery of projects. I leverage service data, KPIs, and CRM tools to monitor performance and drive continuous improvement.

I bring strong leadership, coaching, and communication skills, with competence in Microsoft Office, Google Sheets/Docs, production planning, invoicing, KPI monitoring, and basic Salesforce. I am passionate about solving operational challenges and supporting organizational growth.