Lana Bobanovic

I am a dedicated customer service professional with extensive front-line experience across e-commerce and retail environments, delivering timely, high-quality support via phone, email and SaaS/CRM tools. I consistently meet goals through strong problem-solving, attention to detail and a results-driven mindset.

My experience includes managing subscriptions and accounts using tools like Subbly, Stripe, ActiveHost and Zendesk, collaborating with marketing and product teams to act on customer feedback, and upselling to increase revenue. I have a proven record of maintaining compliance with business policies while resolving conflicts and improving processes.

I thrive in fast-paced, team-oriented settings, where I use clear communication and organisational skills to support customers and colleagues, drive repeat business and continually improve the customer experience.