Ngozichukwu Iheanyichukwu
@ngozichukwuiheanyich
Results-oriented telemarketing and email marketing professional driving conversions and customer engagement.
NigeriaWhat I'm looking for
I am a results-oriented professional with a strong background in telemarketing, email marketing, and community management; I engage and convert prospects using clear, compelling communication across phone and digital channels.
At PJEK Enterprise I conducted over 1,200 inbound and outbound calls monthly to pre-qualify leads for a Life Insurance Campaign, achieving a 30% increase in qualified lead conversion, enhancing engagement rates by 40%, and reducing average call handling time from 8 minutes to just under 5 minutes while maintaining client satisfaction above 90%.
As a Financial Advisor I conducted thorough needs assessments that led to a 25% improvement in customer satisfaction and a reduction in plan cancellations by redirecting unsuitable candidates; as an Email Marketing Associate & Community Manager I streamlined reporting efficiency by 40%, developed targeted email campaigns from consumer behavior insights, and maintained 100% task update accuracy through proactive team coordination.
Experience
Work history, roles, and key accomplishments
Telemarketer
PJEK Enterprise
Dec 2024 - May 2025 (5 months)
Conducted over 1,200 inbound/outbound calls monthly to pre-qualify leads for a life insurance campaign, increasing qualified lead conversion rate by 30% and reducing average call handling time from 8 to under 5 minutes while improving engagement by 40%.
Financial Advisor
Heirs Life Assurance
Aug 2024 - Dec 2024 (4 months)
Conducted needs assessments and client education that improved customer satisfaction by 25% and generated a 3% increase in potential client inquiries within three months, while strengthening client retention through regular follow-ups.
Email Marketing & Community Manager
Vaybiz Solutions
Sep 2023 - May 2024 (8 months)
Streamlined daily reporting to senior management, increasing reporting efficiency by 40%, developed email marketing campaigns based on consumer behavior analysis, and maintained 100% task update accuracy through proactive team coordination.
Education
Degrees, certifications, and relevant coursework
Obafemi Awolowo University
Bachelor of Arts, English
Completed a Bachelor of Arts in English, graduating in June 2021 from Obafemi Awolowo University, Ile-Ife.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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