Isaac Inwang

I am a results-oriented professional with over six years of experience in the financial services sector, specializing in customer relationship management, compliance, and customer service. My proven ability to resolve customer inquiries effectively and deliver tailored solutions has consistently led to high-impact results. I am skilled in data analysis, conflict resolution, and remote work, equipped with a reliable setup for efficient operations. My commitment is to leverage my expertise to enhance customer satisfaction and contribute meaningfully to a dynamic, customer-focused team.

In my role as a Senior Financial Advisor at Prudential Zenith Life, I fostered strong customer relationships through various communication channels, ensuring first-contact resolution and enhancing customer satisfaction. I conducted compliance checks to adhere to financial regulations and AML policies while providing tailored financial advice that cultivated trust and client loyalty. Additionally, I mentored junior advisors, improving team proficiency in customer engagement and maintaining detailed records for efficient follow-ups and compliance.

As a Freelance Email Campaign Manager, I crafted compelling, audience-specific email content to drive engagement and conversions. My collaboration with cross-functional teams ensured the implementation of effective campaigns, including newsletters and promotional offers. I also conducted audience research to personalize communications for higher engagement while ensuring compliance with legal standards in email marketing practices.