Telesales & VA specialist with 6+ years of experience in banking, insurance, and travel. Good at English; skilled in CRM & objection handling. Top Seller award winner (155–203% of goal). Seeking remote roles, $6–$10/hr, negotiable.
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Looking for a job
Ngonge Emmanuela
@ngongeemmanuela
Customer Support & Telesales Specialist | Virtual Assistant | 6+ Years in Banking, Insurance & Sales
CameroonWhat I'm looking for
Results-driven Customer Support and Telesales professional with 6+ years of experience across banking, insurance, travel, and education. I've consistently exceeded sales targets, including winning the Top Seller award two months running, hitting 155% and 203% of monthly goals at Prudential Beneficial Insurance. I bring strong skills in client relationship management, objection handling, and multi-channel support, along with the reliability and self-discipline needed to thrive as a remote Virtual Assistant. Good at English and available full-time for remote work
Experience
Work history, roles, and key accomplishments
Delivered confident product pitches and maintained engaging customer conversations to drive sales in a high-volume, target-driven environment. Managed high call volumes, follow-ups, and administrative tasks efficiently within daily targets.
DS
Teacher
Duvaal International School
Jan 2024 - Dec 2024 (11 months)
Communicated complex ideas clearly, adapting teaching style to different learning levels and paces. Designed creative, interactive lessons and used e-learning tools to enhance delivery.
PI
Insurance Bank Agent
Prudential Beneficial Insurance
May 2023 - Dec 2024 (1 year 7 months)
Created and implemented sales strategies to expand the client base, closing deals and negotiating terms to maximize revenue. Led and trained the sales team, monitored market trends, and educated clients on suitable insurance coverage.
EC
Customer Support Assistant
Ecobank Cameroon
Jan 2022 - Dec 2023 (1 year 11 months)
Provided customer assistance via phone and online channels, resolving inquiries professionally and efficiently. Maintained strong client communication to improve satisfaction scores and supported the sales team through timely follow-ups.
WA
Sabre Flight Agent
West Travel Douala Akwa
Jul 2019 - May 2020 (10 months)
Managed flight and hotel reservations using the Sabre Global Distribution System (GDS). Advised clients on travel options, processed payments, and handled queries and complaints while promoting the company's travel services.
CB
Broadcast Intern
Cameroon Radio Television Bamenda
Aug 2015 - Dec 2015 (4 months)
Participated in news coverage, editing, production, and live presentation. Contributed to animations and programme development for broadcast.
Education
Degrees, certifications, and relevant coursework
UD
University of Douala
Bachelor's Degree, Marketing & Communication
Bachelor's Degree in Marketing & Communication from the University of Douala.
GL
Government Bilingual High School Limbe
Cameroon GCE Advanced Level (A/L), General Studies
Cameroon GCE Advanced Level (A/L) from Government Bilingual High School Limbe.
GB
Government Bilingual High School Bamenda
Cameroon GCE Ordinary Level (O/L), General Studies
Cameroon GCE Ordinary Level (O/L) from Government Bilingual High School Bamenda.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
CameroonAuthorized to work in
Portfolio
canva.link/ryefqodk6thk5onSalary expectations
60k-70k USD
Social media
Job categories
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