Ngayu User

I am a detail-oriented Virtual Assistant with strong remote work experience across multiple time zones, focused on administrative support, reporting, and client success. I have a background in customer service, project coordination, data analysis, and digital marketing.

In my current role as a Customer Support Specialist at TalentPop, I manage orders on Shopify, use tools such as Gorgias, Brightpearl, Salesforce and Notion, and consistently deliver high-quality support while meeting KPIs.

Previously, as a Data Analyst & Quality Assurance specialist at Adept Technologies, I monitored transcription quality, coached team members, and produced performance insights and detailed reports to improve output and client satisfaction.

I also have experience as an independent contractor producing SEO-optimized content, transcription, and copywriting, plus earlier roles in sales administration and project coordination; I bring reliable remote-work readiness with internet and power/ISP backup and flexibility for full- or part-time roles.