Open to opportunities

Catherine Njeri

@catherinenjeri

Message

SEO specialist with 6+ years' experience in customer service, marketing, and content creation.

Kenya

Message

What I'm looking for

I seek a dynamic role that values client satisfaction and offers growth opportunities.

Here's a more detailed version for your bio:

Bio
I am a dedicated professional with over six years of experience in customer service and four years in transcription, translation, and data entry. My expertise lies in digital marketing, SEO, content creation, and graphic design. I have successfully implemented SEO strategies that increased website traffic and enhanced online visibility for businesses.

My interests include exploring innovative marketing techniques, staying updated on industry trends, and leveraging my skills to help businesses grow. I’m passionate about combining creativity with data-driven approaches to achieve impactful results.

Let me know if you’d like to focus more on specific skills or achievements! 😊

Experience

Work history, roles, and key accomplishments

Current

Freelancer

Current

Upwork

Mar 2021 - Present (4 years 3 months)

Provided transcription, translation, and data entry services to clients globally. Delivered SEO-optimized content and maintained a consistent 5-star client rating for professionalism.

Transcription Translation Data Entry SEO Client Management

Virtual Assistant

Talent Pop

Jan 2024 - Jan 2025 (1 year)

Managed calendars, scheduled meetings, and coordinated travel arrangements for clients. Supported marketing campaigns through social media planning and execution.

Calendar Management Administrative Support Marketing

Transcriber

Go Transcript

Jun 2023 - Mar 2024 (9 months)

Accurately transcribed audio files with a 98% accuracy rate. Edited and proofread transcripts for clarity and consistently met tight deadlines.

Transcription Proofreading Editing Time Management

Customer Service Representative

Quickmart Supermarket

Sep 2018 - Sep 2024 (6 years)

Assisted customers with inquiries, purchases, and complaints, ensuring a high level of satisfaction. Managed inventory, restocked shelves, and trained new hires on customer service protocols.

Customer Service Inventory Management Training